CSU San Bernardino Police Department Survey

Total Surveys Generated:	260
Completed Surveys:	18
Surveys In Progress:	0
Surveys Not Started:	242

Do you live...
On Campus, 5 (28%)
Off Campus, 11 (61%)
No Answer, 2 (11%)

Are you ...
Student/Staff/Faculty, 7 (39%)
Non-Affiliated, 1 (6%)
No Answer, 10 (56%)

What type of crime did you report to us?
Property Crime, 13 (72%)
Crimes Against Person, 3 (17%)
Unsure, 2 (11%)

Call Taker (911 Operator or non-emergency)

Was your call answered in a timely manner?
Yes, 14 (78%)
No, 1 (6%)
No Answer, 3 (17%)

Were you treated courteously?
Yes, 14 (78%)
No, 1 (6%)
No Answer, 3 (17%)

Were your questions answered effectively?
Yes, 12 (67%)
No, 3 (17%)
No Answer, 3 (17%)

Were your expectations met?
Yes, 13 (72%)
No, 1 (6%)
No Answer, 4 (22%)

Was the call taker helpful?
Yes, 14 (78%)
No, 1 (6%)
No Answer, 3 (17%)

Overall, were you satisfied with call taker services?
Yes, 14 (78%)
No, 1 (6%)
No Answer, 3 (17%)

Responding Uniformed Officer(s)

Were you treated courteously by the Officer(s)?
Yes, 16 (89%)
No, 2 (11%)

Did the Officer(s) arrive in a timely manner?
Yes, 17 (94%)
No, 1 (6%)

Did the Officer(s) show concern for you and your situation?
Yes, 14 (78%)
No, 4 (22%)

Did the Officer listen to you and gather relevant information?
Yes, 17 (94%)
No, 1 (6%)

Did the Officer(s) provide adequate information (verbal/
written) on rights/ services for crime victims?
Yes, 15 (83%)
No, 3 (17%)

Did the Officers speak with witnesses, neighbors or other concerned parties?
Yes, 5 (28%)
No, 11 (61%)
No Answer, 2 (11%)

Did the Officer(s) adequately explain to you what will happen next?
Yes, 16 (89%)
No, 2 (11%)

Were your questions answered effectively?
Yes, 14 (78%)
No, 4 (22%)

Overall, were you satisfied with the service of the responding Officer(s)?
Yes, 14 (78%)
No, 4 (22%)

Did the officer give you the crime report number?
Yes, 13 (72%)
No, 3 (17%)
No Answer, 2 (11%)

Was there anything you felt the officer(s) could or should have done, but did not?
Yes, 4 (22%)
No, 14 (78%)

Follow up / Investigation

Did your case require follow-up investigation?
Yes, 7 (39%)
No, 9 (50%)
No Answer, 2 (11%)

Has a representative of the Police Department re-contacted you in reference to your case?
Yes, 7 (39%)
No, 10 (56%)
No Answer, 1 (6%)

Were you treated courteously by the investigator?
Yes, 6 (33%)
No, 2 (11%)
No Answer, 10 (56%)

Did the investigator show concern for you and your situation?
Yes, 6 (33%)
No, 2 (11%)
No Answer, 10 (56%)

Were you given adequate information (verbal/ written) on rights/services for crime victims?
Yes, 6 (33%)
No, 2 (11%)
No Answer, 10 (56%)

Were your questions answered effectively?
Yes, 5 (28%)
No, 3 (17%)
No Answer, 10 (56%)

Did the investigator adequately explain to you what will happen next?
Yes, 7 (39%)
No, 1 (6%)
No Answer, 10 (56%)

Was there anything you felt the investigator could or should have done, but did not?
Yes, 3 (17%)
No, 4 (22%)
No Answer, 11 (61%)

Victim Information / Services

Did you utilize victim resources as provided by CSU San Bernardino personnel?
Yes, 1 (6%)
No, 12 (67%)
No Answer, 5 (28%)

If you did use victim resources, were you satisfied with the services provided?
No, 1 (6%)
No Answer, 17 (94%)

DEMOGRAPHIC INFORMATION (OPTIONAL):

Gender
Male, 7 (39%)
Female, 11 (61%)

Age

18 - 30, 15 (83%)
31 - 40, 1 (6%)
Over 56, 2 (11%)

Household Income
Under $20,000, 10 (56%)
$20,000 - $39,999, 2 (11%)
$40,000 - $59,999, 1 (6%)
$60,000 - $79,000, 1 (6%)
$80,000 - $99,999, 1 (6%)
Over $100,000, 3 (17%)

Race