Continuous Quality Improvement

Links

Information

• Cornerstones - please be sure to read the Cornerstones Report, Principle #9 about Accountability
• American Productivity & Quality Center (APQC)
• APQC's database of Best Practices
• Malcolm Baldrige Award

Training Resources

• At CSUSB - Contact CQI
• APQC
• Pepperdine's Balanced Scorecard Institute

Other Campus Examples

• Balanced Scorecard at UCSD: Business Affairs Performance Measures
• UC San Diego's Business Initiatives

Presentation Library

• Becoming a Quality Service Department Rep by B. D. Gentry (9/13/00)
• CSU QI Presentation (9/13/00)
• Presentation of BSC by Larry Givens (2/2/00)
• Presentation of A&F BSC (2/2/00)
• Presentation of Frameworks to A&F (8/31/99)

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