Continuous Quality Improvement

The most dazzling achievements made by our university have been accomplished by successful teams. For that reason CSUSB has created a team recognition program called STARS: Superior Teams Achieving Results Successfully. The acronym defines groups of employees working together toward a common goal: delivering excellent quality service to our customers!

At the August Administration & Finance Leadership Retreat at Lake Arrowhead Resort, employees who had collaborated on their departments" strategic planning through the QI framework, Balanced Scorecard and/or participated in quality improvement tools, such as process mapping, were recognized for their efforts and achievements. Among those departments recognized were: Accounting, Commuter Services, Environmental Health & Safety, Facilities, and Parking Services.

In the near future, we plan to unveil team awards to recognize those groups who have contributed to the success of their departments through quality improvement. If your department, or a team that you know of, has worked together to achieve improved service, or would like more information on how to be involved in the STARS program, please e-mail cqi@csusb.edu, or contact Carmen Murillo-Moyeda at x77713. Until then, keep reaching for the STARS!